Frequently Asked Questions: Hotel Palomar, Dallas Luxury Boutique Hotel

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in time is at 3 pm, check out time is at 12 noon Question Do you allow smoking on property? In the rooms? Answer The hotel is non-smoking however we do provide a relaxing area in our Outdoor Living Room for guests to smoke Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Our fitness center is located on the second floor, and has 24 hour access with your room key. We have several treadmills, two elliptical machines, a stationary bike, free-weights, and a wall mounted weight unit. The hotel is conveniently located near several outdoor running paths as well, please see the concierge for a map. Question Do you offer room service? What are the hours? Answer Room service is provided 24 hours, with a limited menu available overnight between the hours of 10 pm and 7 am. Question Do you have a business center? Answer Our business center is located on the 2nd floor, and has 24 hour access with your room key. We have two iMacs, and one PC. Question Do you have a pool? Answer Our pool is located on the second floor, and is accessible daily from 6am-10pm. The pool is heated during the winter months for guests to enjoy. Question Do you have a spa? What are the hours? Answer We are pleased to have the award winning exhale spa located adjacent to the hotel with hotel access on both the first and second floor. Appointments can be made by calling 214.370.5800 or by visiting the Web site. Transportation/Directions Question How do I get to the hotel? Answer Directions to the hotel can be found on our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer We do not offer complimentary shuttle service from the airport. Viable options include SuperShuttle, local taxis, and private limo services. Please contact the hotel's concierge if you would like to make advanced reservations. Question What are your cross streets? Answer We are located on the SE corner of East Mockingbird lane and the Central Expressway (Hwy. 75) access road Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Valet parking is available at a rate of $20 a night + tax, with free in and out privileges, and $10 a day flat rate. Hybrid cars park for free. The valet charge is not included in the room rate and self parking is not available on property. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Most of our rooms allow rollaways/cribs/playards. Several of our deluxe room types are not large enough to enable a rollaway bed. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer You would need to contact the third party channel through which you made your reservation. Question What is the minimum age requirement to check in to the room? Answer You must be 18 years of age, with a valid ID. Guests who are younger then 21 years of age will have all alcoholic beverages will be removed from the honor bar at time of check in. Question What is your cancellation/deposit policy? Answer We require a credit card at the time of booking to secure your reservation. You must cancel your reservation by 6pm the day prior to avoid a cancellation fee of one nights room and tax. Please note that for special rates, seasons and packages, this policy is subject to change. Upon check-in, the hotel will hold a full night's room and tax, plus a $100 deposit for incidentals each night. These charges will be released from your account within 5 business days of checking out. For this reason, the hotel does not recommend using your debit card upon check-in. Question Is my ID/passport required at check in? Answer A valid ID is required at check in. Question What age do kids stay for free? Answer Kids 17 and under stay for free when traveling with an adult. Question Do you have connecting rooms? Answer The hotel does offer connecting rooms which can be requested at time of reservation, however we cannot guarantee the request will be available during your stay. Question Do you have ADA rooms? Answer The hotel offers ADA rooms. Several rooms offer roll in showers and wider doors. A shower chair can be requested before arrival. Please contact the hotel directly to guarantee an ADA room. Question Do you have an early departure fee? Answer The hotel's early departure fee is $125. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Central 214 is open for breakfast during Monday – Friday at 7 am (all hours are stated in CST), and for brunch on Saturday & Sunday at 8:30 am. Lunch is served Monday – Friday between the hours of 11:30 am and 2:30 pm. Dinner is served every evening starting at 5 pm. The bar hours vary, however generally they close at 1:30 m on Friday and Saturday. Accounting Question I have questions about my bill. Who do I call? Answer Please contact the hotel's accounting department directly by calling 214.520.7969. Question What forms of payment are accepted to pay for my room? Answer The hotel accepts all major credit cards including Visa, Mastercard, Discover and American Express. We also accept Diners club and Carte Blanche. Upon check-in, the hotel will hold a full night's room and tax, plus a $100 deposit for incidentals each night. These charges will be released from your account within 5 business days of checking out. For this reason, the hotel does not recommend using your debit card upon check-in. We do not accept checks. The charges may be paid for in cash only at check out, we do not accept cash deposits. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Hotel Palomar is pet friendly and does not require a size or weight restriction. Guests with pets are required to fill out a waiver at check in, however an additional deposit is not required. Question Do you have pet free rooms for those with allergies? Answer We have a designated pet friendly floor and use non-allergenic, organic cleaning supplies to reduce allergies. Question Do you have pet sitting or dog walking services? Answer We do provide dog walking services, but not pet sitting. Please contact our concierge for a list of companies that provide pet sitting services. Question How far do you have to walk to take your pet out? Answer There are several grassy areas within 50 yards of the front doors of the hotel. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer You may contact the concierge at , or call 214.520.7969. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a Question? Contact Us